Fix "Exchange is currently in recovery mode" message in MS Outlook

Microsoft has always tried to update its software in order to reach out more audience. One such update is available in the form of feature of Cached Exchange Mode in MS Outlook 2003 and higher versions of it. This new feature is added to perform the synchronization process more efficiently and conveniently.

When your Cached Exchange Mode is disabled and there is any kind of inconsistency between your Exchange mailbox and respective OST file, then it creates a new OST file for the new mailbox. Although the old OST file is not deleted and still available on your system but you are unable to access its data. However, if you get back to your old mailbox then old OST file will be accessed and new OST file’s data cannot be accessed.

Now, when your Cached Exchange Mode is enabled any your Exchange mailbox is reset or inconsistent then you will receive the following error message:

"Exchange is currently in recovery mode. You can either connect to your Exchange Server using the network, work offline or cancel the logon."

This error simple shows that Exchange is in Recovery Mode and hence you are left with two options either to work offline or online.

When you go for 'Work offline' option, you can access Outlook data with old OST file but not with Exchange Server. However, the old OST file is still is not accessible. While when you select 'Online Mode' you are allowed to connect to the Exchange Server, but old OST file still inaccessible. To access your old OST file, you need to exit Outlook and then start again with offline mode.

In case, your mailbox is permanently unavailable or inconsistent with corrupted OST file then you need to exit of the Exchange Recovery Mode and use third party tool to save your corrupted OST file into PST format. Here all the necessary steps are mentioned which are needed to be followed:

  • Close your Microsoft Outlook application. Make sure that OST file is not accessed by any application and in case if it is, then close it also.
  • Search for your old OST file with predefined search options available.
  • Use the tool to rescue the data from the corrupted OST file. The tool helps in risk-free conversion of OST file into PST format.
  • Keep a copy of your original OST file for any worst scenario.
  • Now turn off your Cached Exchange Mode by following these steps:
  • Once Cached Exchange Mode is turned off, rename or delete your original OST file.
  • Now turn on the Cached Exchange Mode again by performing same steps given above.
    1. Launch your Outlook application and select ‘Tools’ menu.
    2. Here click on ‘E-mail Accounts’, under it click on ‘View or Change Existing Email accounts’ and then proceed by clicking on 'Next'.
    3. Email accounts linked to Outlook profile will appear, here click on the Exchange Server Mail account and then select 'Change'.
    4. A check box for ‘Use Cached Exchange Mode’ can be seen here. Clear this check box.
    5. Close Outlook application.
  • Launch your Outlook application and rebuild a new OST file by sending or receiving mails through Exchange Server.
  • Finally copy the content of the PST file created earlier from old OST file to the newly created OST file.
 
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